Our stylist's livelihood depends on their scheduled appointments. As a reminder, our cancellation policy is 24 hours' notice. We do not allow rescheduling within 24 hours of the appointment time. Appointments cancelled within 24 hours or not attended (no-show) will be charged at the 50% service rate. We do not make exceptions to this policy. If you need to reschedule or cancel your appointment, please call us immediately at (312) 285-2714.

If the appointment is booked within 24 hours of the start time, the 24-hour cancellation policy still applies. A 15-minute grace period will be given in these cases of booking within 24 hours of the appointment start time. We will allow a reschedule only (not a cancellation) if you contact us within 15 minutes of booking the appointment.

If you are having any sort of retention issues after your service, please notify the salon within 2-3 days of your appointment so we can work with you to make your Nail experience outstanding. If we are told after 3 days from your service date, we will always work with you, we just will not be able to perform any services complimentary once we are past the 3-day window.

We cannot guarantee the work of other salons if you already have Nail extensions. Please notify the salon reception if you have extensions from another salon, the nail expert will evaluate the integrity/quality of existing extensions and they will require they be removed if the extensions are not according to That Colour Nails' standard of quality.

We offer Validated Parking at the Water Tower Place Parking Garage. When you spend $125 or more on Services and products.